How chat and support work
Use the lightest channel that can answer the question. Certification decisions still happen in the portal, not in chat.
Live chat
The chat widget on this site opens a conversation with Apexward. It is useful for pricing, package choice and “where do I click”. It is not an assessment and it cannot change a certification decision.
Support form
The support form is the named record. Use it for account access, renewal invoices, and anything you need a written reply on. We reply by email.
Email, phone and booking
hello@apexward.com and +44 (0) 330 190 0300 during Mon-Fri 8am-6pm. For a scheduled conversation, use the booking link.